PROGRAMS AND WORKSHOPS
Leverage Marilynn’s expertise in leadership and culture, guiding teams toward shared goals, fostering a culture of trust and accountability that enhances service and community impact.
DID YOU KNOW?
Teams and organizations can easily become fragmented, with trust breaking down, and responsibilities becoming blurred.
This often results in inconsistent service, unmet objectives, and a reduced ability to make a meaningful impact in the community. Without strong leadership and cultural alignment, organizations risk stalling progress, lowering morale, and struggling to maintain long-term success in achieving results.
Satisfied Clients Include
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Administrative Management Society
American Business Women's Association
American Cancer Society
American Management Association
American Payroll Association
American Society of Association Executives
American Society of Training & Development
International Management Club
Michigan Association of CPAs
Michigan Association of Adult Education
Michigan Assn of Community & Adult Education
Michigan Association of Infectious Disease Control
Michigan Association of Women Deans, Administrators & Counselors
Michigan Assn for Counseling and Development
Michigan Assn for Educational Data Systems
Michigan Assn of School Personnel Administration
Michigan Boating Association
Michigan Chamber of Commerce Executives
Michigan Electric and Gas Association
Michigan Employee Service Recreation Association
Michigan Hospital Association
Michigan Meeting Professional International
Michigan Municipal Financial Officers Association
Michigan Nurses Association
Michigan Public Transit Association
Michigan Recreation & Parks Association
Michigan State Auctioneers Association
Michigan State Medical Society
Michigan State University Business Women's Institute
Michigan Society of Association Executives
Michigan Society of Medical Technology
National Association of Machinery Dealers
National Community Education Association
Professional Independent Insurance Agents of MI
Professional Secretaries International
Public Relations Society of America
Sales & Marketing Executives Association
Society of Automotive Engineers
Society of Corporate Meeting Professionals
The State Association of Accountants, Auditors & Business Administrators
Women's Economic Club of Detroit
Zonta International -
Borg Warner
Cambridge
Chevrolet Pontiac Canada Group, General Motors
Chrysler Corporation
Delco Electronics
EDS
Ford Motor Company
Ford of Australia
General Motors Corporation
Kelsey Hayes
Lear Corporation
Lucas Varity
SAE
Tenneco Automotive
Visteon4 -
Brandon School District
Clemson University
Henry Ford Community College
Huron Valley Schools
Indiana Adult Staff Development
Macomb Community College
Marygrove University
Michigan Department of Education
Michigan State University
Oakland Community College
Oakland County Schools
Pontiac School System
Schoolcraft Community College
Southern California College of Optometry
University of Michigan
West Michigan Community Education Coalition -
American Bankers Association
Credit Union Executives Society
First National Bank of Howell
First of America Bank
Kensington Valley Credit Union
Manufacturers National Bank
Michigan Bankers Association
Michigan Credit Union League
Michigan National Bank
Research Federal Credit Union
Society Bank
Steelcase Credit Union -
Beaumont Hospital
Blue Cross Blue Shield of Michigan
Botsford Hospital
Doctors Hospital of Jackson
Henry Ford Health System
Madden, Mulder and Andrews Dental Care
Mount Clemens General Hospital
The University of Michigan Hospital -
Fairmont
Frankenmuth Bavarian Inn
Hilton Hotels
Hyatt Hotels and Resorts
J.L. Hudson Company
Marriott International
Michigan Hotel, Motel & Resort Association
Oakland Ale
The Ritz Carlton
Starwood – Sheraton, Westin, Le Meridien, W
Sault Tribe of the Chippewa Indians - Casinos
Zenders -
Commercial Equipment Company
Eastern Associated Coal Company
Owens-Illinois
Procter & Gamble
Raytheon, Germany -
Brighton Chamber of Commerce
Capital Area United Way
Charter Township of Independence
Children's Leukemia Foundation of Michigan
City of Allen Park, MI
City of Alpena, MI
City of Benton Harbor, MI
City of Boyne City, MI
City of Bridgman, MI
City of Coldwater, MI
City of Dowagiac, MI
City of East Grand Rapids, MI
City of Grosse Pointe Farms, MI
City of Imlay City, MI
City of Lansing, MI
City of Mason, MI
City of Marquette, MI
City of Midland, MI
City of Mt. Pleasant, MI
City of Muskegon, MI
City of Norton Shores, MI
City of Port Huron, MI
City of Rockford, MI
City of Saline, MI
City of Saugatuck, MI
City of South Haven, MI
City of Three Rivers, MI
City of Traverse City, MI
City of Wyoming, MI
Village of Middleville, MI
Howell Chamber of Commerce
Kalamazoo Township, MI
Maryland Municipal League
Michigan Department of Transportation
Michigan Lottery Bureau
Michigan Municipal League
Michigan Township Association
Oakland County Parks & Recreation
Sault Tribe of the Chippewa Indians -
AMOCO Oil
Amway Corporation
Citizens Insurance
Deloitte Consulting
Drake Beil & Associates
EDS
Gala Hallmark
IBM Corporation
IMMUNO-U.S., INC.
J. L. Hudson Company
McNaughton-McKay Electric Co.
Strategic Industry Research Foundation of Australia
The Taubman Company, Inc.
The Upjohn Company
3M
Twelve Oaks Mall -
AT&T
Consumers Power Company
Detroit Edison
RECENT PROGRAMS Include:
Culture by Design Not by Default
Your leaders sustain a culture that was ether intentionally or randomly created. Either way, it will leave a legacy beyond their years of service. An effective, healthy team culture increases employee engagement, decreases turnover, retains top performers, increases customer service, elevates productivity, and strengthens brand identity. Discuss and make decisions about your current culture, your desired environment, and establish a plan to execute cultural changes to promote a positive, structured work environment to help you achieve your desired results.
Becoming a Leader Others Want to Follow
Is there a life hack for being more confident, capable and collaborative? How can you earn greater respect from those you work with and those who report to you? Are you able to remain calm, flexible and focused in the face of controversy? Dissect the strongest predictors of leadership performance and must-have leadership skills, including the ones that play a larger role than your IQ, degrees, or technical skills. Walk away with insights into uniting others, inspiring collaboration, and ways to implement the session’s lessons.
Building a High-Functioning Team
Explore ways to create & sustain a collaborative culture that achieves results. Understand the stages of team development and the common dysfunctions of teams to better navigate through the processes and avoid everyday pitfalls that lead to obstacles of success.
Specifically, Building High-Functioning Municipal Leadership Teams: City officials are entrusted to tackle complex challenges in their municipalities and improve the quality of life of their residents. Elected officials don’t necessarily understand their newly acquired roles and responsibilities, nor do they have immediate knowledge of the current working of the team, the desired intended culture, nor agreed upon Operating Guidelines that guide their working together. Schedule a work session to walk through the steps of creating a high-functioning leadership team, able to achieve collaborative results, leaving a legacy long beyond your years of service.
People. Performance, and Productivity
Why do people leap over tall building for some leaders and avoid (or even sabotage) others? A recent Gallup poll ranks employee engagement as the number one contributor to a company’s financial success. According to a Temkin Group study, engaged employees are 4.6 times more likely to provide excellent customer experiences. When employees are not actively engaged, the organization often experiences significant erosion in employee morale as well as their bottom line. Happy, motivated employees interact positively with customers, which leads to higher satisfaction ratings and repeat business. Disengaged employees often seem indifferent or frustrated, which has negative effects on service. The main point: engaged employees impact customers and directly impact revenue. Systematically improve people processes to increase performance and enhance your service culture.
Performance Mangement
What sort of performance management fits your resort’s needs? Does your current performance management help people continuously develop? Should rewards focus on individual or team goals? Where would your limited resources best invested? An understanding of the four basic elements of performance management: goal setting, performance feedback/reviews, ongoing development, and rewards provides a foundation for answering these questions and more.
A System of Service
Service is how your resort interacts with guests (and each other) in everyday interactions and with problem-solving solutions when issues arise. Directly responsible for representing your resort’s brand, mission, and values, exceptional guest experiences result in positive review and word-of-mouth recommendations as well as an increased public persona. Great service does more than just win over new guests and retain loyal ones. It also sets you apart from your neighboring properties, giving you a competitive edge in an increasing challenging industry.
Bring Marilynn to your organization to build stronger teams, elevate performance and create lasting impact.
Send me a note & let me know how I can help. If you have a specific date in mind, please include the estimated number of participants, estimated time frame and any other details you think may be helpful.